B2B CANCELLATION, CLAIMS AND REFUND POLICY
Effective Date: 17 July 2026
EZRAEXIM supplies agricultural products through business-to-business export transactions. Each order is governed primarily by the approved quotation, proforma invoice or sales contract.
A cancellation request must be submitted in writing. Cancellation is subject to EZRAEXIM’s written approval and the stage of procurement, processing, testing, packaging, documentation or shipment preparation.
Advance payments are not automatically refundable after procurement or order-related work has commenced. Any approved refund will be calculated after deducting documented costs already incurred, including sourcing, testing, packaging, banking, documentation, transport or cancellation charges.
Products will be supplied according to the specifications agreed in writing. Any quality or quantity claim must be submitted within the period stated in the sales contract and supported by photographs, shipping documents and an independent inspection or laboratory report where applicable.
Responsibility for loss, damage, delay or insurance during transportation will depend on the delivery terms agreed for the order. Buyers should inspect the shipment promptly upon arrival and notify the relevant carrier or insurer where required.
After reviewing a properly documented claim, the parties may agree on an appropriate resolution, such as replacement, credit adjustment, partial refund or another commercially reasonable settlement. No goods may be returned without prior written authorization from EZRAEXIM.
Where a refund is approved in writing, it will be processed through the original or mutually agreed banking channel, subject to applicable bank charges, currency regulations and legal requirements.
Cancellation, claim and refund requests must be sent to info@ezraexim.com with the relevant quotation, proforma invoice or order reference.